Serena Lawhorn
Game Producer | Project Manager
Phone:
267-992-5925
Email:
Address:
Philadelphia, PA, 19145
A Bit About Me
In my current role, I am responsible for ensuring a smooth and streamlined production process. I can easily switch roles and step in as a Creative Director when needed. I specialize in creating detailed shot sheets and making sure that everything runs smoothly during the production process.
My background is in game design and production, which has given me a unique perspective and energy to bring to the dynamic world of production. I have adapted my skills quickly and excelled in fast-paced and detail-oriented film production.
Work Experience
As a Talent Acquisition Coordinator, I was responsible for reviewing resumes and job applications to identify qualified candidates, scheduling and coordinating interviews across multiple departments and time zones, and utilizing MS Outlook to send reminders to candidates and hiring managers.
Through regular maintenance of the applicant tracking system, I improved the accuracy of candidate tracking and ensured a positive interview experience for all candidates, resulting in a 95% positive feedback rating and a decrease in candidate drop-out rate.
Additionally, I designed and implemented a comprehensive training guide that improved the onboarding process for Talent Acquisition Coordinator interns by 50%.
As an administrative assistant for the academic advising department, I was responsible for scheduling an average of 10 appointments per week for academic advisors, ensuring that students received timely assistance. In addition, I responded to an average of 10+ student inquiries per day, utilizing email, phone, and in-person communication to direct students to the appropriate academic advisor or department for assistance.
As a Beauty Advisor, I have been honored with the Employee of the Month award twice for my exceptional performance. I consistently achieved over 15 credit card sign-ups every month and provided personalized product recommendations to customers that resulted in a 20% increase in customer satisfaction scores.
My efficient resolution of customer complaints through product returns and exchanges led to a 75% reduction in return-related issues. Additionally, I consistently met or exceeded daily checkout procedures, processing an average of 50 transactions per hour with 99% accuracy, while promoting the store's reward program and credit card to clients, resulting in a 20% increase in program enrollment. I demonstrated strong organizational skills and attention to detail by managing stock levels and replenishing inventory, leading to a 20% reduction in out-of-stock items.
As a Communications Coordinator, I successfully increased the Drexel Campus Engagement Instagram following by 50% within six months through strategic content planning and scheduling. I worked closely with other departments to ensure cohesive messaging across all social media platforms, resulting in a 30% increase in overall engagement.
Additionally, I designed visually appealing graphics using Adobe Illustrator and Procreate to promote events and initiatives on Instagram, resulting in a 15% increase in event attendance and engagement rates. Through my expertise in social media strategy and design, I was able to make a significant impact on Drexel Campus Engagement's online presence and engagement.
